Calling a Bank about a loan is THE most frustrating experience … even more so than sending in a loan mod request package — for the 15th time.
From a legal perspective, it gets worse, especially when “Joy” or “Nancy” tells you one thing (like, “You’re approved for our internal Loan Modification Program…”) but refuses to put it in writing. Or the letter you get says something different than the Bank’s representative said on the phone.
What do you do to protect yourself?
When someone from the Bank calls, tell them: “I am recording this call for LEGAL purposes. Please state your full name and your birthdate – for identification purposes.”
How much you wanna bet the call will end – right there?
It will. And that’s OK.
If the Bank representative won’t agree to be recorded – END THE CALL. Nothing that is said in it will will matter anyway. The Bank will change its position. And you won’t be able to prove a thing. (And having the Bank’s representative refuse to be recorded, can work to your advantage later in court…)
Oh, and when Joy or Nancy balks, remind her that the Bank is recording the call already. For “training purposes.”